A patient portal that gave a dental practice its front desk back
A custom patient portal that automated scheduling, reminders, and intake — cutting front-desk phone time by 14 hours a week.
Company overview
Sunrise Dental is a growing multi-provider dental practice in Miami serving thousands of families. As the practice grew, its front desk was buried in appointment calls, reminders, and paper intake forms.
The business challenge
Off-the-shelf scheduling tools didn't fit how the practice actually ran. Staff spent hours each day on the phone confirming appointments and chasing intake paperwork, leaving less time for patients in the chair.
The solution we delivered
We built a custom patient portal with online booking, automated appointment reminders, and digital intake that syncs to the practice's records. Patients self-serve; the front desk stops firefighting.
Full case study
The challenge
Sunrise Dental's front desk was the bottleneck. Every new patient meant a phone call to book, another to confirm, and a clipboard of intake forms to re-type into the system. As the practice added providers, the phones didn't stop — and patients waiting in the office felt it.
Generic scheduling tools promised to help, but none matched the practice's real workflow: multiple providers, insurance checks, and the specific way the team liked to structure a day.
What we built
We designed a custom patient portal around how the practice actually works:
- Self-scheduling against real provider availability, so patients book without calling.
- Automated reminders over SMS and email that cut no-shows and confirmation calls.
- Digital intake that flows straight into the practice's records — no more re-typing.
- An insurance verification step and a clean staff dashboard for the day ahead.
We shipped it in focused increments, training the team as we went so adoption was smooth.
The outcome
The front desk got about 14 hours back every week — time now spent with patients instead of on hold. No-shows dropped, intake is paperless, and the practice has a system that grows with it instead of holding it back.
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